Alarms
Remote Silence
TDG does not recommend the remote silence feature as a best practice as you are not verifying the alarm in person and there could be an issue that needs to be addressed. We recommend responding to all alarms in person. With this said, we understand ...
Valve Alarm
Valve Alarm A valve alarm is indicated by a rapid red flashing light on the valve controller and may produce notifications if they have been defined. This alarm will be produced if a valve connection is disconnected, valve failed open, valve failed ...
Water Alarms
When a water alarm occurs, Trident will notify the appropriate recipients via text, email, or voice. The individuals notified and the types of notifications are determined by the configuration within a notificaiton group. Alarm Cycle Within the ...
Runaway Alarms
Runaway Alarms If an alarm has not been silenced within 24 hours in addition to the notifications sent every lockout period (typically 30 minutes) an email message will be sent to the System Champion. 24 Hours send an email to System ...
Pre-Alarm (Variable)
Pre-alarm silence is a variable to endpoints that allows a user to silence an alarm within a specific time frame to prevent unnecessary alarm messages from being sent. The pre-alarm time can be adjusted through the device variables page. By default, ...
Lockout Time (Variable)
Lockout time is a variable, that can be adjusted, for endpoints and by default is set to 30 minutes. If a device is in alarm and is silenced, it will then be in the lockout period. After the lockout period expires, the device will automatically ...
Define Alarm
Defining Alarms is an important step in an alarm response. By defining an alarm you will be able to select the cause and severity of the leak as well as make any notes. To define an alarm Go to the alarm details from one of the following Under a ...
Alarms
Alarms Alarms are defined as a water alarm or valve alarm and may produce a text, email, or phone call (water detected only) notification. Alarm notifications can be configured within notification groups and specific alarm information can be found on ...
Alarm Details
Alarm Details Alarm Details are provided for every water alarm that occurs, including water alarms that are pre-alarm silenced. There are four timestamped messages that we provide to better understand each alarm as well as specific notification ...
Popular Articles
Device Light Color Definition
The indicator lights should always be verified by logging into the Trident Platform (if applicable) and verifying any alarms or alerts. Smart Base Station (SBS) DT-550 Smart Base Station (SBS) DT-500 Hub DT-501 Sensor DT-502 ...
Ping Mode
If and endpoint (sensor or valve controller) is missing but still in communication, you can send a remote message to it called a Ping, to help locate the device. A ping message will make an audible tone for a set number of minutes before resetting ...
Sensor Installation & Commissioning
If you are replacing a sensor, please use the solution article link below. There are a few additional steps necessary, when replacing. Replacing a Sensor To install a sensor, the following 2 steps within the Trident Platform are required to properly ...
2-June-2023 Trident Release Notes
Trident™ V2 Release Notes Release: 2-Jun-2023 v 0.3.59 Confidential and Proprietary Features: Handling of Long Running Alarms – General Availability Silence Notifications are sent to System Champions after 24, 72 & 96 hours, and the alarm is closed ...
DT-552-T Trident Wireless Sensor + Temp Data Sheet
The DT-552-T Trident Wireless Sensor is one of several endpoints TDG offers. The wireless sensor can be installed virtually anywhere as long as the two probes are on the surface you wish to protect. If you need to mount the sensor on a wall or off ...