Installation & Training
Self-Install Support
We're here to support you! For help installing, Please select the relevant product below. If you are installing a Smart Base Station or Hubs, please email us for more information. Sensor Valve Controller Contractor If you have further questions, ...
Contractor Install Support
Valve and Actuator Installation Determine Valve Location Installation near a current valve: If you are installing a TDG valve near an existing valve, in most cases it is preferred to locate the TDG valve in line after the current valve. ...
Endpoint Test Mode
An endpoint (sensor or valve controller) can be placed into a test mode by following the steps below. This allows end users to audit and test the functionality of their Trident system on a regular basis. Place the endpoint into "test mode" by ...
How do I troubleshoot an SBS lost communication?
When an Smart Base Station (SBS) has reported lost communication, it will impact any other devices on the system. Until this issue is resolved, you will not be notified in the event of a water alarm. Please address this issue ASAP. The following are ...
NEW! Trident Certification Program
Certification Program You can download the Certification Program enrollment information in the attachments section at the bottom of this page Supported by the Watts® Works Learning Program, we have developed 14 brief but comprehensive learning ...
NEW! Trident Installation & Operation Manual
The Trident Installation and Operation Manual is a complete .pdf that covers the installation, operating, Trident configuration, and troubleshooting of the Trident System. The manual can be downloaded in the attachment section below. See Also Trident ...
Valve Controller Installation & Commissioning
If you are replacing a Valve Controller, please use this solution article link as there are a few additional steps to follow. Replacing a Valve Controller If you are installing a new valve controller, the following steps within the Trident Platform ...
Sensor Installation & Commissioning
If you are replacing a sensor, please use the solution article link below. There are a few additional steps necessary, when replacing. Replacing a Sensor To install a sensor, the following 2 steps within the Trident Platform are required to properly ...
Replacing a Valve Controller
If you are replacing a valve controller, the following steps within the Trident Platform are necessary. You will need proper login access to complete these steps. Update the old valve controller name Change the status of the valve controller being ...
Replacing a Sensor
If you are replacing a sensor, the following steps within the Trident Platform are necessary. You will need proper login access to complete these steps. Update the old sensor name Change the status of the sensor being replaced Name the new sensor ...
Popular Articles
Device Light Color Definition
The indicator lights should always be verified by logging into the Trident Platform (if applicable) and verifying any alarms or alerts. Smart Base Station (SBS) DT-550 Smart Base Station (SBS) DT-500 Hub DT-501 Sensor DT-502 ...
Ping Mode
If and endpoint (sensor or valve controller) is missing but still in communication, you can send a remote message to it called a Ping, to help locate the device. A ping message will make an audible tone for a set number of minutes before resetting ...
Sensor Installation & Commissioning
If you are replacing a sensor, please use the solution article link below. There are a few additional steps necessary, when replacing. Replacing a Sensor To install a sensor, the following 2 steps within the Trident Platform are required to properly ...
2-June-2023 Trident Release Notes
Trident™ V2 Release Notes Release: 2-Jun-2023 v 0.3.59 Confidential and Proprietary Features: Handling of Long Running Alarms – General Availability Silence Notifications are sent to System Champions after 24, 72 & 96 hours, and the alarm is closed ...
DT-552-T Trident Wireless Sensor + Temp Data Sheet
The DT-552-T Trident Wireless Sensor is one of several endpoints TDG offers. The wireless sensor can be installed virtually anywhere as long as the two probes are on the surface you wish to protect. If you need to mount the sensor on a wall or off ...