The Detection Group | Hardware Troubleshooting & Operation

Hardware Troubleshooting & Operation
Re-register a Device
A manual re-registration may need to be performed if a device has lost communication. Hub Hubs can be re-registered by removing the rubber cover on the bottom of the hub and gently pressing the left button, within the device, with a small tool. The ...
Device Light Color Definition
The indicator lights should always be verified by logging into the Trident Platform (if applicable) and verifying any alarms or alerts. Smart Base Station (SBS) DT-550 Smart Base Station (SBS) DT-500 Hub DT-501 Sensor DT-502 ...
Device Button Functions
QUICK Press - 1 second Center button press is signified by paired beep and flash at 1 second Sensor and Valve Controller Test for power by verifying the single beep and indicator light. When device is in alarm this function will silence the device. ...
Device Battery Information
All devices have batteries that are either used as the main power source or as a backup. You can order batteries for any type of device by emailing support@thedetectiongroup.com. Sensor 2 CR123a batteries provide power (non-rechargeable Average ...

Popular Articles
Device Light Color Definition
The indicator lights should always be verified by logging into the Trident Platform (if applicable) and verifying any alarms or alerts. Smart Base Station (SBS) DT-550 Smart Base Station (SBS) DT-500 Hub DT-501 Sensor DT-502 ...
Ping Mode
If and endpoint (sensor or valve controller) is missing but still in communication, you can send a remote message to it called a Ping, to help locate the device. A ping message will make an audible tone for a set number of minutes before resetting ...
Sensor Installation & Commissioning
If you are replacing a sensor, please use the solution article link below. There are a few additional steps necessary, when replacing. Replacing a Sensor To install a sensor, the following 2 steps within the Trident Platform are required to properly ...
2-June-2023 Trident Release Notes
Trident™ V2 Release Notes Release: 2-Jun-2023 v 0.3.59 Confidential and Proprietary Features: Handling of Long Running Alarms – General Availability Silence Notifications are sent to System Champions after 24, 72 & 96 hours, and the alarm is closed ...
DT-552-T Trident Wireless Sensor + Temp Data Sheet
The DT-552-T Trident Wireless Sensor is one of several endpoints TDG offers. The wireless sensor can be installed virtually anywhere as long as the two probes are on the surface you wish to protect. If you need to mount the sensor on a wall or off ...

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