FAQs
How do I silence and reset an alarm?
Silence and Reset All water alarms will need to be silenced and reset. This is a two step process as outlined below. Alarm Silence Press and release the middle button on the device. OR Through the Trident Platform, send a remote silence message to ...
What do I need to do for a building power shutdown?
If you have a power loss or shutdown scheduled, please read this article in it's entirety to understand what steps you should take. Network and Trident Communication Most Trident systems are connected to the customers network. If your network will be ...
How do I make changes to my notification recipients?
Notification recipients are easily managed by an end user with the Function Admin access level. From the sidebar->Groups->Notification recipients. If you do not have Function Admin rights, you will not be able to make changes to notification ...
How do I search for an endpoint by serial number?
If you have an endpoint and don't know where it belongs, you can search Trident by the serial number on the back of the device. From the side navigation, go to Reports-Endpoints and use the search field in the top right corner to enter the serial ...
How do I remove a device from Trident?
If a device is missing or needs to be removed from the Trident Platform you can change the device Status. Changing a device to a removed state will remove it from reports, notifications, and groups. It is important to understand the 3 different ...
How do I change the name of a device?
In the event of a water alarm, one of the most important things is your ability to respond promptly to the correct location. Always make sure your devices are named accurately. If you need to change a device name navigate to the Device Details view ...
How does the Trident System communicate?
Trident System Design Logical Architecture Client Layer The client layer of the Trident System consists of the following hardware devices: Hubs and Endpoints (Sensors/Valve Controllers). These devices communicate to each other on an encrypted ...
How can I order additional Trident hardware?
If you have an existing Trident System and would like to order additional equipment, please contact us via email or our support widget. Open a support ticket through the Support Widget on the bottom right corner (indicated by a red ?) of the Trident ...
How do I reset my Trident password?
There are two ways to reset your Trident Platform password On the Trident login screen select forgot password or go to the link below. https://trident.thedetectiongroup.com/auth/forgot Any Trident user with a user type of Function Admin can reset ...
Popular Articles
Device Light Color Definition
The indicator lights should always be verified by logging into the Trident Platform (if applicable) and verifying any alarms or alerts. Smart Base Station (SBS) DT-550 Smart Base Station (SBS) DT-500 Hub DT-501 Sensor DT-502 ...
Ping Mode
If and endpoint (sensor or valve controller) is missing but still in communication, you can send a remote message to it called a Ping, to help locate the device. A ping message will make an audible tone for a set number of minutes before resetting ...
Sensor Installation & Commissioning
If you are replacing a sensor, please use the solution article link below. There are a few additional steps necessary, when replacing. Replacing a Sensor To install a sensor, the following 2 steps within the Trident Platform are required to properly ...
2-June-2023 Trident Release Notes
Trident™ V2 Release Notes Release: 2-Jun-2023 v 0.3.59 Confidential and Proprietary Features: Handling of Long Running Alarms – General Availability Silence Notifications are sent to System Champions after 24, 72 & 96 hours, and the alarm is closed ...
DT-552-T Trident Wireless Sensor + Temp Data Sheet
The DT-552-T Trident Wireless Sensor is one of several endpoints TDG offers. The wireless sensor can be installed virtually anywhere as long as the two probes are on the surface you wish to protect. If you need to mount the sensor on a wall or off ...