Maintenance Level Agreement (MLA)

Maintenance Level Agreement (MLA)



A Maintenance Level Agreement (MLA) can be agreed upon by The Detection Group and our customers. We offer several levels of the MLA based on your specific needs. Having an agreement in place ensures your system is serviced regularly along with other benefits.

Benefits of having a service level agreement include

  • Regular scheduled site visits to perform maintenance and audits
  • Remote support
  • Priority response to onsite visit requests
  • Discount on future product and system expansion
To inquire about implementing an MLA at your site, please submit a Support Ticket through our Support Widget with the subject SLA. You may also email support@thedetectiongroup.com to open a ticket.

    • Related Articles

    • Endpoint Test Mode

      An endpoint (sensor or valve controller) can be placed into a test mode by following the steps below. This allows end users to audit and test the functionality of their Trident system on a regular basis. Place the endpoint into "test mode" by ...

    • Device Variables Tab

      Device Variables are settings within each device that can be changed to meet a customers needs. In most cases, the variables for devices are inherited from the Smart Base Station (SBS). This means that if you would like to make a Global change to a ...

    • DT-MR-KIT Trident Mechanical Room Kit Data Sheet

      The DT-MR-KIT Mechanical Room Kit is an option designed for mechanical rooms or other small spaces where leak detection is needed.  The kit includes all necessary components to self install a Trident System.  Includes A. 1- Trident Smart Base Station ...

    • Pre-Alarm (Variable)

      Pre-alarm silence is a variable to endpoints that allows a user to silence an alarm within a specific time frame to prevent unnecessary alarm messages from being sent. The pre-alarm time can be adjusted through the device variables page. By default, ...

    • Login Access Levels

      Trident offers users 3 login access levels to mange the features and access of other users on the platform. Below are the 3 login access levels and the rights associated with each. Access Levels Function Admin Create new and edit notification ...