Ping Mode

Ping Mode



If and endpoint (sensor or valve controller) is missing but still in communication, you can send a remote message to it called a Ping, to help locate the device. A ping message will make an audible tone for a set number of minutes before resetting and going back to a normal operation.

A Ping Message is associated with the variable ping duration interval. By default, the ping duration variable is 5 Minutes. If you wish to change the ping duration, this will need to be done prior to sending a ping message.

To send a ping message, navigate to the Messaging tab on a device details page and select Ping from the dropdown. Select Send message


The Message history will auto-update as the message is sent and you will see the following message statuses.
The message will be received at the next device heartbeat. For a sensor, this may be up to an hour.
  1. Queued
  2. SBS Received
  3. Hub Received
  4. Received (by the endpoint)




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