Alarm Details
Alarm Details
Alarm Details are provided for every water alarm that occurs, including water alarms that are pre-alarm silenced. There are four timestamped messages that we provide to better understand each alarm as well as specific notification information for each alarm. Pre-alarm silenced alarms will not send out notifications.
Water Detected: Timestamped when the alarm occurred.
Silenced: Someone has silenced the device by either physically pressing the button one time or by sending a silence message through the Trident Management Platform.
Leak Cleared: The sensor no longer detects continuity between the the two metal feet or sensing cable. The internal switch is now open. This message is for informational purposes only and does not silence or reset a device. Water may still be present and a response is still needed.
Manually OR Auto Reset: After a silence has occurred, devices will be in a 30 minute lockout period. After the 30 minute lockout, the device will Auto-reset. It is recommended that all devices be manually reset AFTER silencing by pressing and holding the middle button for ~12 secs.
Users can access an Alarm Details page from the following:
Left Navigation Bar
- Reports-Water Alarms. Run a report and select an alarm event.
- Alarms-Open/Closed Water. Select an alarm event.
From the Dashboard
- Any active alarms will be displayed under the Open Alarms section. Select an alarm event.
From a Device Details Page
- Select the Alarm tab to view device specific alarm history. Select a specific alarm to view Alarm Details.
Related Articles
Water Alarm Report
Water Alarm Reports can be viewed by going to reports-water alarms on the sidebar. This report can be generated based on buildings and a set time frame. Information included on a report Device information and location Alarm timestamps, length of ...Define Alarm
Defining Alarms is an important step in an alarm response. By defining an alarm you will be able to select the cause and severity of the leak as well as make any notes. To define an alarm Go to the alarm details from one of the following Under a ...Device Details View
The Device Details view will provide specific information for an individual device. Here you will be able to view the configuration, notifications and history of a device as well as make changes to a device name, variables, send messages, and change ...Water Alarms
When a water alarm occurs, Trident will notify the appropriate recipients via text, email, or voice. The individuals notified and the types of notifications are determined by the configuration within a notificaiton group. Alarm Cycle Within the ...How do I silence and reset an alarm?
Silence and Reset All water alarms will need to be silenced and reset. This is a two step process as outlined below. Alarm Silence Press and release the middle button on the device. OR Through the Trident Platform, send a remote silence message to ...